Frequently Asked Questions
Thank you for your interest in Maths Blaster! Please take a look at answers to our most frequently asked questions here. If the answer you are looking for is not here, please Contact us.
Online Game Issues
Payment Information
Membership Questions
System Requirements
MMO/Multiple Avatar Questions
Online Game Issues Answers
We are so sorry to hear that your family is having trouble playing Maths Blaster. Please take a look at the advice here. If it does not resolve your issue, please contact our customer support team by emailing support@jumpstart.com.
The online game is not loading correctly or seems to freeze during play. What should I do?
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The first thing we recommend is that you clear the information that is currently being stored in your web browser cache and the Unity Web Player cache. To do so, follow these steps:
-
Clear your web browser cache.
- Using Internet Explorer(IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete
- Using FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data
-
Clear your Unity Web Player cache by clicking the button below.
If the issue is not resolved by following the steps above please re-install the Unity Web Player (our 3D engine) by clicking
here
or
contact our customer support team.
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Payment Information Answers
Thank you for your interest in purchasing a Maths Blaster membership! Please take a look at the following advice and information for help purchasing and deciding on a Maths Blaster membership for your family.
Which payment methods do you accept?
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Maths Blaster accepts Visa, MasterCard, Discover, American Express or debit card connected with one of the major credit card companies previously listed. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Is there a family or group rate?
What is your refund policy?
How do I cancel my membership?
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To cancel your membership, please send an email to
support@jumpstart.com and make sure to include the email address the account is under.
How soon will the cancellation take
effect?
How do I change my method
of payment?
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Membership Answers
Thank you for becoming a Maths Blaster member! Please take a look at the following advice and information for answers about Maths Blaster memberships.
How do I change my membership from
monthly to a yearly membership?
How do I cancel my membership?
-
To cancel your membership, please send an email to
support@jumpstart.com and make sure to include the email address the account is under.
Will my membership be renewed automatically?
My membership has expired. How do I cancel my membership?
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System Requirements
Thank you for your interest in Maths Blaster! Unfortunately, our online game needs minimum system requirements in order for the games to perform. Those system requirements are listed here. We hope your family will be able to enjoy Maths Blaster!
What are the system requirements to
play in the virtual world at MathBlaster.com?
-
For both PC and Mac, the game requires:
- 1.5 Mbps broadband connection
- 1 GB system memory
- 64 MB video memory
- 1 GB available on hard drive
- At least 40 MB of browser cache available
- In addition, on a Mac, the game requires OS X 10.3.9 or newer
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MMO/Multiple Avatar Answers
MathBlaster.com allows cadets to interact with each other through chat, actions and emoticons preselected by Maths Blaster. For more information on this safe, optional feature, please see the answers to common questions below.
Is MMO Safe?
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YES, player interaction in Maths Blaster is completely safe. There are two modes of chat, both of which are designed to keep your child safe. Safe Menu Chat allows players to communicate using only a limited list of questions, answers, greetings, and phrases preselected by Maths Blaster. This is our default and most restricted mode of chat. Safe Type Chat allows players to type in and send their own messages, as long as all parts of these messages appear in our database of approved words and phrases. This mode must be activated by a parent. Please note: Safety is our top priority at MathBlaster.com, and we are constantly improving and evolving our chat database, but messages that may be offensive to some players may get through the filters in Safe Type Mode. Since parents know their kids best, we ask that you select the perfect level of interaction for your child.
Can I turn this feature (MMO) on and off?
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YES, once you are logged-in, under the Parents section of MathBlaster.com, there is a Manage Kids button that allows you to enable or disable MMO and Safe Type Chat for each child on your account separately.
Can I turn off the display name
above my cadet's head? Can I turn off the name over other cadets' heads?
How can my child add friends to their BFF list?
There are two ways your child can add buddies to their BFF list.
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Log in to MathBlaster.com and access the Parents tab. Select Manage kids and view the BFF List section to find each child’s unique BFF Code to exchange with real-life friends. Enter a friend’s BFF code in the box at the bottom of the page to add that friend to your child’s BFF list and an invitation will be sent for approval.
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Your children can also add BFFs within the online game. To do this, your kids can click on another player to pull up his or her player card. Then, they can click on the “Add BFF” icon to invite the player to be a BFF!
Is it safe for my child to add friends to their BFF list?
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Yes! Adding friends to your children’s BFF list is completely safe and optional. To ensure safety, player interaction in Maths Blaster is limited to pre-programmed chat, actions and emoticons. In addition, your child will have the option of accepting or declining BFF requests from other players if they would like to add your child to their BFF list.
What can my child do with their BFF list?
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